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Story-driven guides for how real teams run Vendschat — not feature reference. Each doc follows one company through channels, inbox, AI, templates, broadcasts, and reporting. Who this is for: Co-Admin when a customer says “We’re like an agency / e-commerce brand / solo seller — what should we set up?”

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Choose a use case

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What every playbook shares

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Plan fit (typical)

See Billing overview. Contacts and seats are billed at organization level, not per channel.

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Accuracy notes (product today)

These guides reflect the live dashboard, not a roadmap:

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How Co-Admin should use these docs

  1. Identify persona — agency vs solo seller vs B2B (table above).
  2. Quote the copy-paste playbook at the bottom of the matching doc.
  3. Point to feature docs for depth (channels, inbox, templates, broadcasts).
  4. Use live tools for “are we connected?” — workspace overview, list channels, analytics.
  5. Clarify plan before promising broadcasts, API, or multiple workspaces.