Billing overview

Subscriptions, contact usage, seats, and Stripe billing for your organization (not per workspace). Who this is for: Organization owners, admins monitoring usage, and Co-Admin answering plan questions. Primary path: Settings → Organization → Billing & Usages → /settings/organization/billing&usages (Page title reads Billing & Usage; sidebar label is Billing & Usages.)

Vendschat Billing and Usage page showing a Growth 200 plan at US$20 per month, next billing date, and Open Stripe Portal. — Billing & Usage

Doc map

Doc	Use when…
Plans, billing & usage	Concepts, UI walkthrough, upgrades, overage, monitoring
Pricing & plan reference	Tier names, price table, feature matrix
Billing FAQ	Short Q&A for Co-Admin

Product snapshot

Topic	Behavior
Billing scope	Organization — contacts and seats shared across all workspaces
Payment	Stripe Checkout (subscribe) + Stripe Billing Portal (invoices, card, cancel)
Who can pay	Organization owner only (`user.role === "owner"`)
Plans	Starter (unlimited contacts), Growth / Advanced (200–1500 contact tiers), 1500+ → Contact Sales
Pre-subscribe	Internal `free` tier — 100 contacts until a paid plan
Usage meter	Unique contacts messaged per billing cycle (Growth/Advanced); $0.125 overage per extra contact
Seats	10 free; Starter extras $10/seat; Growth/Advanced extras $ 20/seat

Routes

URL	Purpose
`/settings/organization/billing&usages`	Current plan, usage, Stripe portal
`/settings/organization/billing&usages/plans`	Plan cards, contact slider, checkout

What the dashboard can and cannot do

Action	In UI today
View plan, usage, seats, overage	✅ Billing & Usage
Upgrade / subscribe	✅ Plans page → Stripe Checkout (owner)
Open Stripe portal	✅ Billing & Usage (owner)
Downgrade plan tier	❌ No button — Stripe portal, support, or backend `downgrade-request` API
Change seat count after subscribe	Plans checkout (new subs) or Stripe portal — `seats/change` API exists but is not wired to the billing page UI

Analytics — usage metrics separate from billing contacts
Integrations — Growth+ webhooks and automation
Broadcasts — Growth+; counts toward contacts

Getting started

Use cases

Inbox

Channels

AI Agents

Templates & broadcasts

Integrations

Analytics

Billing

Co-Admin

Legal

Doc map

Product snapshot

Routes

What the dashboard can and cannot do

​Doc map

​Product snapshot

​Routes

​What the dashboard can and cannot do

​Related

Doc map

Product snapshot

Routes

What the dashboard can and cannot do

Related