Channels overview

Connect WhatsApp, Facebook Messenger, and Instagram Direct to a workspace so your team shares one Chat inbox. Who this is for: Owners and admins connecting Meta channels, and Co-Admin answering “Where do I add WhatsApp?” Primary path: Settings → Workspace → Channels → /settings/workspace/channels → Add Channel for the catalog.

Business Cloud API, templates, broadcasts.

Messenger

Facebook Page messaging in the same inbox.

Instagram

Instagram Direct on the same Chat threads.

Vendschat Channel Catalog showing WhatsApp Business, Facebook Messenger, and Instagram Direct Connect Channel buttons. — Channel catalog

Doc map

Doc	Use when…
Workspaces & channels overview	Org vs workspace vs channel, navigation, permissions
WhatsApp	Embedded signup, use cases, 24h window, troubleshooting
Messenger & Instagram	Page connect, Instagram Business Login
Channels FAQ	Short Q&A for Co-Admin

Product snapshot

Topic	Behavior
Self-serve connect	WhatsApp, Messenger, Instagram only
Catalog	`/settings/workspace/channels/catalog` — Add Channel from list
Manage	Channel card → setup with `?channelId=`
Status on list	Not shown on channel cards — open Manage to see `pending` / `active` / `disconnected` / `error`
Disconnect	No dashboard button — backend API exists; customers reconnect via Manage or contact support
Multiple numbers	Multiple WhatsApp (and Messenger/IG) channels per workspace supported
Workspace scope	Channels do not copy when you create a new workspace
Billing	Channels included on paid plans; contacts/seats at organization level

Routes

URL	Purpose
`/settings/workspace/channels`	Connected channels grid
`/settings/workspace/channels/catalog`	Pick channel type to connect
`/settings/workspace/channels/whatsapp/setup`	WhatsApp wizard (`?mode=messaging\|ads`, `?channelId=`)
`/settings/workspace/channels/messenger/setup`	Messenger wizard
`/settings/workspace/channels/instagram/setup`	Instagram wizard

First channel & inbox
Billing — Advanced for multiple workspaces
Analytics — per-channel performance

Getting started

Use cases

Inbox

Channels

AI Agents

Templates & broadcasts

Integrations

Analytics

Billing

Co-Admin

Legal

WhatsApp

Messenger

Instagram

Doc map

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Routes

WhatsApp

Messenger

Instagram

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​Related

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Related