# Vendschat Docs

> Product documentation for Vendschat — WhatsApp, Messenger, and Instagram in one inbox.

- [Vendschat docs](https://docs.vendschat.com/index.md): WhatsApp, Messenger, and Instagram in one inbox — plus AI Agents, broadcasts, and Co-Admin.
- [Quickstart](https://docs.vendschat.com/quickstart.md): Get from sign-up to a first WhatsApp reply in Vendschat in about 30 minutes.
- [Welcome to Vendschat](https://docs.vendschat.com/getting-started/welcome.md): Vendschat by Vendocker LLC — one inbox for every customer conversation on WhatsApp, Instagram, Messenger, and more — plus the tools to reply faster,…
- [Onboarding & setup guide](https://docs.vendschat.com/getting-started/onboarding-and-setup-guide.md): Everything new users and admins need to go from sign-up to a working shared inbox — account creation, workspace setup, the in-app Onboarding checklist,…
- [Your first channel and inbox](https://docs.vendschat.com/getting-started/first-channel-and-inbox.md): Get from zero to your first team reply in one sitting — whether you arrived via email signup, Google oauth-onboarding, or the in-app Onboarding checklist.
- [Getting started — FAQ](https://docs.vendschat.com/getting-started/getting-started-faq.md): Extended Q&A for AI Workspace Co-Admin about sign-up, account setup, the Onboarding page, and first-day product use.
- [Use cases — overview](https://docs.vendschat.com/use-cases/use-cases-overview.md): Story-driven guides for how real teams run Vendschat — not feature reference. Each doc follows one company through channels, inbox, AI, templates,…
- [Use case: E-commerce support team](https://docs.vendschat.com/use-cases/ecommerce-support.md): Scenario: UrbanGear sells sneakers on WhatsApp and Instagram Direct. Peak season brings 200+ messages a day about sizing, delivery, and returns.
- [Use case: Social commerce seller](https://docs.vendschat.com/use-cases/social-commerce.md): Scenario: Nadia sells handmade jewelry on Instagram Direct and confirms payments on WhatsApp. She has one assistant (Sara) and peaks during Eid and…
- [Use case: Marketing agency (multi-client)](https://docs.vendschat.com/use-cases/marketing-agency.md): Scenario: Pulse Digital manages WhatsApp and Instagram for six restaurant and retail brands. Each client has its own voice, hours, and menu — one wrong…
- [Use case: SaaS company with CRM automation](https://docs.vendschat.com/use-cases/saas-automation.md): Scenario: FlowMetrics sells B2B analytics software. Leads message WhatsApp from Click-to-WhatsApp ads; Customer Success wants every conversation logged…
- [Use case: Clinics & appointment-based services](https://docs.vendschat.com/use-cases/clinics-and-appointments.md): Scenario: Metro Clinics runs three locations on one shared WhatsApp number. Patients message for appointments, results, and insurance questions — peak…
- [Chat & shared inbox — overview](https://docs.vendschat.com/inbox/chat-inbox-overview.md): Chat is Vendschat’s shared inbox — every customer message from WhatsApp, Messenger, and Instagram becomes a thread your team can filter, assign, label,…
- [Shared inbox, threads & labels](https://docs.vendschat.com/inbox/shared-inbox-and-labels.md): Chat is where your team lives. Every customer message becomes a thread you can own, tag, and resolve — with full history when they return.
- [Assignments, groups & team routing](https://docs.vendschat.com/inbox/assignments-and-teams.md): Clear ownership beats fastest typer. Vendschat lets you assign threads to teammates, groups (queues), or AI Agents — all from Chat.
- [Composer & Generate Reply](https://docs.vendschat.com/inbox/composer-generate-reply.md): Generate Reply drafts messages for your team inside the Chat composer — not for customers automatically. Think of it as a writing partner while you stay…
- [Chat & inbox — FAQ](https://docs.vendschat.com/inbox/inbox-faq.md): Extended Q&A for AI Workspace Co-Admin about Chat, threads, filters, assignments, composer, and labels.
- [Channels overview](https://docs.vendschat.com/channels/channels-overview.md): Connect WhatsApp, Facebook Messenger, and Instagram Direct to a workspace so your team shares one Chat inbox.
- [Workspaces & channels — overview](https://docs.vendschat.com/channels/workspaces-and-channels-overview.md): How organizations, workspaces, and channels fit together — and exactly where to connect WhatsApp, Messenger, and Instagram in Vendschat.
- [WhatsApp Business on Vendschat](https://docs.vendschat.com/channels/whatsapp.md): Connect your business WhatsApp number through Meta’s Cloud API so your whole team shares one inbox — templates, broadcasts, AI Agents, and analytics…
- [Messenger & Instagram Direct](https://docs.vendschat.com/channels/messenger-and-instagram.md): Meet customers on Facebook and Instagram — in the same Chat inbox as WhatsApp.
- [Channels & workspaces — FAQ](https://docs.vendschat.com/channels/channels-faq.md): Extended Q&A for AI Workspace Co-Admin — navigation, permissions, connection issues, and how channels relate to billing and analytics.
- [Customer AI Agents — overview](https://docs.vendschat.com/ai-agents/ai-agents-overview.md): AI Agents are customer-facing bots you train to reply on Chat threads — on-brand, from your knowledge, with optional handoff to humans.
- [Customer AI Agents](https://docs.vendschat.com/ai-agents/customer-ai-agents.md): > This doc has moved. Use the expanded AI Agents library below.
- [Creating & training AI Agents](https://docs.vendschat.com/ai-agents/creating-and-training-agents.md): Step-by-step guide to building a customer-facing bot — from template pick through instructions, actions, and save.
- [Assigning AI Agents in Chat](https://docs.vendschat.com/ai-agents/assigning-agents-in-chat.md): AI Agents only reply on Chat threads explicitly assigned to them (or auto-assigned via workspace default). This doc covers assignment, handoff, and human…
- [Knowledge sources & testing AI Agents](https://docs.vendschat.com/ai-agents/knowledge-sources-and-testing.md): Give agents accurate answers from files and websites, then validate in the Test AI Agent sandbox before customers see replies.
- [AI Agents FAQ](https://docs.vendschat.com/ai-agents/ai-agents-faq.md): Answers Co-Admin should give for customer AI Agent questions.
- [Template messages — overview](https://docs.vendschat.com/templates/templates-overview.md): Template messages are pre-approved WhatsApp formats Meta requires for many outbound sends — especially outside the 24-hour messaging window, for…
- [WhatsApp template messages](https://docs.vendschat.com/templates/whatsapp-templates.md): > This doc has moved. Use the expanded template messages library below.
- [Templates in Chat & broadcasts](https://docs.vendschat.com/templates/templates-in-chat-and-broadcasts.md): How approved WhatsApp templates are sent from Chat — including the 24-hour window, scheduling, and label broadcasts.
- [Broadcasts](https://docs.vendschat.com/broadcasts/campaigns.md): Send one approved WhatsApp message to a segment from Broadcast → New broadcast. Labels, CSV, 24-hour window, Growth plan.
- [Templates FAQ](https://docs.vendschat.com/templates/templates-faq.md): Answers Co-Admin should give for WhatsApp template message questions.
- [Integrations & automation — overview](https://docs.vendschat.com/integrations/integrations-and-automation-overview.md): Connect Vendschat to the tools you already use — CRM, workflow automation, custom backends — without replacing your shared Chat inbox.
- [Agent Skill, Lovable, and MCP](https://docs.vendschat.com/integrations/agent-skill.md): Operate Vendschat Chat from Cursor, Lovable, Claude Code, or any MCP client. One personal token. Replies send only after you confirm.
- [n8n, Zapier & Make](https://docs.vendschat.com/integrations/n8n-zapier-make.md): Connect Vendschat to visual automation platforms — trigger workflows when customers message, update spreadsheets, notify Slack, or chain multi-step logic.
- [Webhooks — event destinations guide](https://docs.vendschat.com/integrations/webhooks-guide.md): Send real-time notifications from Vendschat to your HTTPS endpoints when messages arrive, get sent, or delivery status changes.
- [Integrations & webhooks](https://docs.vendschat.com/integrations/automation-and-webhooks.md): > This doc has moved. Use the expanded integration library below.
- [HubSpot CRM integration](https://docs.vendschat.com/integrations/hubspot-integration.md): Connect your HubSpot account to sync contacts and keep CRM fields aligned with Vendschat customer profiles.
- [API keys & REST API](https://docs.vendschat.com/integrations/api-keys-and-rest-api.md): Programmatic access to Vendschat for custom backends, internal tools, and scripted workflows.
- [Integrations FAQ](https://docs.vendschat.com/integrations/integrations-faq.md): Answers Co-Admin should give for common integration, webhook, API, and automation questions.
- [Analytics overview](https://docs.vendschat.com/analytics/analytics-overview.md): Historical WhatsApp messaging performance in the dashboard — sent, delivered, read, failed, trends, template reply rates, and message-level logs. Use…
- [Analytics & message performance](https://docs.vendschat.com/analytics/channel-performance.md): Measure what customers actually see — delivery, reads, template performance, and message-level proof. Use Analytics for historical channel performance;…
- [Analytics metrics reference](https://docs.vendschat.com/analytics/analytics-metrics-reference.md): Technical reference for what each Analytics number means, how it is calculated, and what data powers it. Use when customers ask “How do you calculate…
- [Analytics FAQ](https://docs.vendschat.com/analytics/analytics-faq.md): Question-and-answer bank for Co-Admin when customers ask about Analytics, delivery rates, exports, templates, and message logs.
- [Billing overview](https://docs.vendschat.com/billing/billing-overview.md): Subscriptions, contact usage, seats, and Stripe billing for your organization (not per workspace).
- [Plans, billing & usage](https://docs.vendschat.com/billing/plans-and-usage.md): Everything workspace owners and admins need to understand Vendschat subscriptions — what you pay for, what counts toward limits, where to check usage,…
- [Pricing & plan reference](https://docs.vendschat.com/billing/pricing-plans-reference.md): Authoritative reference for Vendschat plan tiers, published prices, contact limits, seat economics, and feature comparison. Use this when customers ask…
- [Billing FAQ](https://docs.vendschat.com/billing/billing-faq.md): Extended question-and-answer bank for Co-Admin when customers ask about plans, pricing, usage, invoices, seats, trials, and upgrades. Answers use…
- [AI Workspace Co-Admin — complete overview](https://docs.vendschat.com/co-admin/co-admin-overview.md): Vendschat by Vendocker LLC. This document is training material for the native AI Workspace Co-Admin (also called Co-Admin). It explains what Co-Admin is,…
- [AI Workspace Co-Admin — quick start](https://docs.vendschat.com/co-admin/workspace-co-admin.md): Your internal AI assistant for Vendschat — for your team, not your customers.
- [Co-Admin vs customer AI Agents](https://docs.vendschat.com/co-admin/co-admin-vs-customer-ai-agents.md): Vendschat has two different AI systems. Confusing them is the most common operator mistake. Co-Admin must explain the distinction clearly whenever users…
- [Co-Admin — navigation, UI, and chat experience](https://docs.vendschat.com/co-admin/co-admin-navigation-and-ui.md): How workspace admins find, use, and manage AI Workspace Co-Admin in the Vendschat dashboard.
- [Co-Admin question routing](https://docs.vendschat.com/co-admin/co-admin-question-routing.md): How Co-Admin decides whether to call live data tools, product documentation search, or answer from general knowledge — and how to avoid common routing…
- [Co-Admin tools reference](https://docs.vendschat.com/co-admin/co-admin-tools-reference.md): Complete reference for the six read-only tools Co-Admin can call. All tools require an authenticated workspace member; data is scoped to the current…
- [Co-Admin limitations, privacy & FAQ](https://docs.vendschat.com/co-admin/co-admin-limitations-and-faq.md): Hard boundaries, troubleshooting, and a broad Q&A bank for the native Support AI. When a question maps here, Co-Admin should answer confidently without…
- [Privacy Policy](https://docs.vendschat.com/privacy-policy/privacy-policy.md): Effective Date: May 22, 2026 Operated by: Vendocker LLC Applies to: https://vendschat.com and https://app.vendschat.com
- [Terms of Service](https://docs.vendschat.com/terms-of-service/terms-of-service.md): Effective Date: May 22, 2026 Operated by: Vendocker LLC Applies to: https://vendschat.com and https://app.vendschat.com

## Optional

- [App](https://app.vendschat.com)
- [Blog](https://vendschat.com/blog)
- [Pricing](https://vendschat.com/pricing)