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Meet customers on Facebook and Instagram — in the same Chat inbox as WhatsApp. Who this is for: Social teams connecting a Facebook Page or Instagram business account, and admins troubleshooting Messenger or IG Direct status. Where to go:

Facebook MessengerInstagram Direct

Vendschat Channel Catalog with Connect Channel on WhatsApp Business, Facebook Messenger, and Instagram Direct.

Channel catalog

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Quick reference

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Facebook Messenger

Best for: Brands with an active Facebook Page — product questions, order DMs, ad comment follow-ups.

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Example: PagePop Snacks

PagePop runs Facebook ads to their Page. Customers ask “ships to Chittagong?” in Messenger.

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Messenger setup — step by step (new connection)

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1. Open Channel Catalog

Settings → Workspace → Channels → Add Channel → click Facebook Messenger → Connect Channel.

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2. Prepare

Page title: Connect Messenger Confirm:
  • Your Meta login can manage the Facebook Page you want to connect
  • Messaging is enabled on that Page for customer conversations
Check: “I’m authorized to connect Messenger for this business.” Click Continue.

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3. Connect with Facebook

  • Click Log in with Facebook
  • Select the Page when Meta prompts
  • Wait for “Saving this Messenger connection to your workspace…”
  • Success shows: Page name, Page ID, Status
Description in app: “Uses Meta Login for Business with Page messaging permissions.”

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4. Verify

Settings → Workspace → Channels — card shows Page name and Channel ID (Page ID).

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Messenger — manage / reconnect

  1. Settings → Workspace → Channels → click Messenger card
  2. URL: /settings/workspace/channels/messenger/setup?channelId={id}
  3. Managing this channel banner: name, status, connected date, Page ID, category (if stored)
  4. Jumps to Connect step — use Connect with Facebook to reconnect
Disconnect: No in-app disconnect button — revoke the app in Meta Page settings or contact support.

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Instagram Direct

Best for: Social sellers, influencers, and brands living in Instagram DMs and story replies.

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Example: Kaya Skincare

Kaya launches a serum via Instagram stories. Story replies flood in.

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Instagram setup — step by step (new connection)

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1. Open Channel Catalog

Settings → Workspace → Channels → Add Channel → Instagram Direct → Connect Channel.

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2. Prepare

Page title: Connect Instagram Confirm:
  • You will sign in with the Instagram professional (business or creator) account you want
  • A linked Facebook Page is not required for this flow
  • You’re authorized to grant Instagram Direct messaging access
Check: “I’m authorized to connect Instagram messaging for this business.” Click Continue.

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3. Connect with Instagram

  • Click Connect with Instagram
  • A popup window opens — complete Instagram sign-in and grant messaging access
  • If popup is blocked: allow popups for Vendschat, then try again
  • Wait for “Saving this Instagram connection to your workspace…”
  • Success shows: account name, @username (if available), Instagram User ID, Status
Description in app: “Uses Instagram Business Login (Instagram API with Instagram Login).”

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4. Verify

Settings → Workspace → Channels — card may show @username as title when metadata includes ig_username.

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Instagram — manage / reconnect

  1. Settings → Workspace → Channels → click Instagram card
  2. URL: /settings/workspace/channels/instagram/setup?channelId={id}
  3. Banner shows display name, @username, identifier, status, connected date
  4. Connect with Instagram to reconnect
Disconnect: No in-app disconnect button — revoke access in Instagram/Meta or contact support.

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Status meanings (both channels)

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One contact, multiple channels

Vendschat links conversation history when the same person messages on different channels. Your team sees context instead of starting from zero. Example: Customer DMs on Instagram, then sends order proof on WhatsApp — both appear in their contact timeline in Chat. Important: Channels belong to one workspace. Cross-channel identity is within that workspace’s contacts — not across separate workspaces.

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How Messenger & Instagram connect to the rest of Vendschat

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Entry from Analytics

Analytics home lists connected channels. Dashed Connect new channel card links to Settings → Workspace → Channels (not directly to catalog — user can then Add Channel). Per-channel analytics URLs:
  • Messenger: /analytics/messenger/{channelId}
  • Instagram: /analytics/instagram/{channelId}

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Tips for social-heavy teams

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Troubleshooting

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Connect checklist

  • Correct workspace selected in Settings
  • Meta / Instagram admin access on the account you’re connecting
  • Messaging enabled on Facebook Page (Messenger)
  • Professional / Business Instagram account (Instagram Direct)
  • Popups allowed (Instagram)
  • At least two labels defined before a big campaign
  • One teammate invited so you’re not solo on launch night
  • Test inbound DM appears in Chat