Customer AI Agents - Vendschat Docs

This doc has moved. Use the expanded AI Agents library below.

Start here

AI Agents — overview — navigation, three kinds of AI, plans, lifecycle, how bots work in Chat.

Full library

Doc	Topics
Creating & training agents	Templates, form sections, instructions, actions, response delay
Assigning agents in Chat	Recipient panel, takeover, default agent, handoff patterns
Knowledge sources & testing	Files, websites, crawl settings, Test AI Agent panel
AI Agents FAQ	Common customer questions

Quick example

PetPals Veterinary uses a Support template agent after hours with clinic FAQ knowledge and Paused during the day when staff use Chat manually. Ask Co-Admin: “How do I assign an AI Agent in the inbox?” or “How many AI agents do we have?”