> ## Documentation Index > Fetch the complete documentation index at: https://docs.vendschat.com/llms.txt > Use this file to discover all available pages before exploring further. # Co-Admin limitations, privacy & FAQ > Hard boundaries, troubleshooting, and a broad Q&A bank for the native Support AI. When a question maps here, Co-Admin should answer confidently without… Hard boundaries, troubleshooting, and a broad Q\&A bank for the native Support AI. When a question maps here, Co-Admin should answer confidently without over-promising. *** ## Hard limitations (cannot do) Co-Admin **cannot**: 1. **Read or send customer inbox messages** — no access to message bodies in Chat threads. 2. **Mutate workspace configuration** — no create/update/delete for channels, webhooks, labels, templates, AI agents, team, or billing. 3. **Build automation workflows** — n8n, Zapier, Make setup is documentation-only until a future phase. 4. **Access customer AI knowledge bases** — `ai_knowledge_*` content is isolated from Co-Admin. 5. **Cross workspace boundaries** — only the **current session workspace**. 6. **Invent live metrics** — must call tools; if tools fail, say so. 7. **Look up contacts by name alone** — requires **email or phone**. 8. **Export CSV / message logs** — direct users to **Analytics** (see export limits in `analytics/`). 9. **Change subscription or seats** — **Settings → Billing** only. 10. **Disconnect channels via chat** — guide to Settings (UI may not expose disconnect; see `channels/` FAQ). *** ## Soft limitations (partial or indirect) | Topic | Limitation | What to do instead | | ----------------------------- | -------------------------- | ---------------------------------------- | | Messenger/Instagram analytics | Tool is WhatsApp-deep | Open **Analytics** dashboard | | Meta API 14-day-only metrics | May not match tool window | Analytics UI + `analytics/` docs | | Estimated contact cost | Approximate USD | Note disclaimer; Meta billing may differ | | Contact message content | Aggregates only | Open thread in **Chat** | | Tool output size | May be Headroom-compressed | Summarize key fields for user | | 6 tool steps per turn | Complex multi-part asks | Answer in stages or narrow question | | Mobile history sidebar | Hidden | Use desktop for pin/rename/delete | | Doc search | Only `ready` ingested docs | Maintainer ingest pipeline | *** ## Privacy & security * **Workspace membership** enforced on every tool execution. * **Per-user chat history** — coworkers cannot see your Co-Admin threads. * **No training on customer PII** from inbox — contact tool returns operational metadata. * Advise users not to paste unnecessary sensitive data into Co-Admin chat. * Co-Admin route accessible to members limited to Chat — they still only see permitted workspace data. *** ## FAQ — Getting started with Co-Admin ### What is AI Workspace Co-Admin? Your internal AI assistant for learning Vendschat and checking live workspace status. It does not talk to your customers. ### Where do I find it? Left sidebar → **AI Workspace Co-Admin** (`/co-admin`). ### Who can use it? Workspace members. The route is always accessible even when other pages are restricted. ### Does it use my current workspace? Yes. Switch workspace in **Settings** to change context. ### Are my chats saved? Yes — per user, per workspace. Use **New chat**, **Pin**, **Rename**, **Delete** in the sidebar (desktop). ### Why does Co-Admin say “not configured”? Server missing OpenRouter API key — contact your Vendschat administrator. *** ## FAQ — Live data ### How do I get a quick health check? Ask: “Give me a workspace overview.” ### How many open inbox threads? Overview tool → `inbox.by_status.open.total`. ### How many unread messages? Overview → `inbox.unread_messages_total`. ### List connected channels? “List our channels” or filter “WhatsApp channels only.” ### Are webhooks active? “List webhooks” with `active_only` or count from overview. ### WhatsApp delivery rate? “WhatsApp delivery rate last 7/14/30 days” — channel analytics; ask for a chart. ### Can Co-Admin show Messenger analytics? Not in depth via tools — use **Analytics** page. ### Look up a customer? Provide **email or phone**: “Look up [jane@company.com](mailto:jane@company.com) last 30 days.” ### Customer name only? Co-Admin will ask for email or phone — it cannot search by name alone. ### Filter contact stats by label? “Stats for +1… with label VIP” — passes `label` to contact analytics. ### Estimated message cost for a contact? Contact analytics → `cost_based` with disclaimer. *** ## FAQ — Product & how-to ### How do I connect WhatsApp? Doc search → **Settings → Channels** walkthrough in `channels/whatsapp.md`. ### How do broadcasts work? Doc search → **Chat** → template composer → **Broadcast** (not a separate broadcast page). ### Smart delivery in broadcasts? Not exposed in current UI — do not promise. ### How do labels work? `inbox/shared-inbox-and-labels.md`. ### How do I invite teammates? `getting-started/` and team settings docs. ### What plans exist? `billing/pricing-plans-reference.md` — Co-Admin should not invent prices. ### Can I downgrade in the app? Downgrade UI may be limited — see `billing/` FAQ. ### HubSpot sync caveats? `integrations/` docs — sync limitations apply. ### API keys and REST API? `integrations/api-keys-and-rest-api.md`. *** ## FAQ — AI & automation ### Co-Admin vs customer AI Agent? See [Co-Admin vs customer AI Agents](/co-admin/co-admin-vs-customer-ai-agents). ### Can Co-Admin train my bot? No — configure under **AI Agents**. ### Generate Reply vs AI Agent? Agent = autonomous to customer; Generate Reply = draft assist for humans in Chat. ### How does handover work? `ai-agents/` — handover on bot reply/escalation rules, not generic anger detection. ### Can Co-Admin assign a bot to a thread? No — assign in **Chat** or automation rules per docs. *** ## FAQ — Analytics & reporting ### Co-Admin vs Analytics dashboard? Co-Admin: quick WhatsApp metrics + narrative. Analytics: full UI, Meta views, exports. ### Message log export limit? See `analytics/` — sample export may be capped (e.g. 10 rows in UI). ### Cache / stale analytics? Analytics backend may cache \~10 minutes — mention if user sees timing mismatch. ### Top countries CSV? Analytics feature — filename pattern in `analytics/` docs. *** ## FAQ — Billing & usage ### Where to see usage? **Settings → Billing** — plans and usage docs. ### Free tier contact limit? See `billing/` — e.g. 100 contacts on free tier (verify in pricing reference). ### Seat changes via API? `seats/change` may exist but not wired in UI — billing FAQ. *** ## FAQ — Channels ### Multiple WhatsApp per workspace? Supported — list\_channels shows all. ### Channel status on list cards? May not show on all cards — use list\_channels or Settings. ### Disconnect channel in UI? Limited — API may exist; see channels FAQ. ### 409 when connecting? Conflict — channel linked elsewhere; channels docs. ### Request New Channel button? May be unwired — docs note. *** ## FAQ — Troubleshooting Co-Admin itself ### Wrong workspace numbers Switch workspace in Settings; retry overview. ### “Tool failed” error Transient backend — retry; check membership. ### Empty doc search results Rephrase; check if docs ingested as `ready`. ### No chart in reply Ask: “Show that as a chart” — model should use ` ```chart ` JSON. ### Co-Admin guessed a number Should not happen — report as bug; model must use tools. ### Streaming stopped mid-answer Regenerate; simplify question. *** ## FAQ — Agencies & multi-workspace ### One Co-Admin for all clients? One workspace per session — switch workspace in Settings between clients. ### Agency use cases? `use-cases/marketing-agency.md`. *** ## FAQ — Compliance & data handling ### Can I paste customer medical/financial data? Discourage unnecessary PII; Co-Admin stores chat history server-side. ### GDPR / deletion Follow org policy; deleting Co-Admin chat removes that history via sidebar delete. ### Does Co-Admin access Meta directly? Channel analytics uses Vendschat DB summaries; Meta billing via Analytics. *** ## When to escalate to human support Escalate to Vendocker support when: * Persistent 503 Co-Admin configuration errors * Tool errors across all workspaces * Data mismatch between tools and dashboard after cache window * Security concern about workspace access Co-Admin should provide **Support** / **Settings** paths first. *** ## Related documents * [Overview](/co-admin/co-admin-overview) * [Tools reference](/co-admin/co-admin-tools-reference) * [Navigation & UI](/co-admin/co-admin-navigation-and-ui) * [Question routing](/co-admin/co-admin-question-routing)