> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vendschat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels overview

> Connect WhatsApp, Facebook Messenger, and Instagram Direct to a workspace so your team shares one Chat inbox.

Connect **WhatsApp**, **Facebook Messenger**, and **Instagram Direct** to a **workspace** so your team shares one **Chat** inbox.

**Who this is for:** Owners and admins connecting Meta channels, and Co-Admin answering *“Where do I add WhatsApp?”*

**Primary path:** **Settings → Workspace → Channels** → `/settings/workspace/channels` → **Add Channel** for the catalog.

<CardGroup cols={3}>
  <Card title="WhatsApp" href="/channels/whatsapp">
    <img src="https://mintcdn.com/vendocker-llc/8CzbwqbLov2i2QJ1/images/logos/whatsapp.svg?fit=max&auto=format&n=8CzbwqbLov2i2QJ1&q=85&s=7ef455ab54197ffdfc27e94183e10e2f" alt="WhatsApp" width="40" height="40" data-path="images/logos/whatsapp.svg" />

    Business Cloud API, templates, broadcasts.
  </Card>

  <Card title="Messenger" href="/channels/messenger-and-instagram">
    <img src="https://mintcdn.com/vendocker-llc/8CzbwqbLov2i2QJ1/images/logos/messenger.svg?fit=max&auto=format&n=8CzbwqbLov2i2QJ1&q=85&s=b362c0071236fb84c20f64958906a231" alt="Facebook Messenger" width="40" height="40" data-path="images/logos/messenger.svg" />

    Facebook Page messaging in the same inbox.
  </Card>

  <Card title="Instagram" href="/channels/messenger-and-instagram">
    <img src="https://mintcdn.com/vendocker-llc/8CzbwqbLov2i2QJ1/images/logos/instagram.svg?fit=max&auto=format&n=8CzbwqbLov2i2QJ1&q=85&s=b411f3ccaee4867ef03e908c25aa9674" alt="Instagram Direct" width="40" height="40" data-path="images/logos/instagram.svg" />

    Instagram Direct on the same Chat threads.
  </Card>
</CardGroup>

<Frame caption="Channel catalog">
  <img src="https://mintcdn.com/vendocker-llc/8CzbwqbLov2i2QJ1/images/channel-catalog.png?fit=max&auto=format&n=8CzbwqbLov2i2QJ1&q=85&s=f47f4b884ff35eb080c6c457a4647698" alt="Vendschat Channel Catalog showing WhatsApp Business, Facebook Messenger, and Instagram Direct Connect Channel buttons." width="2038" height="1238" data-path="images/channel-catalog.png" />
</Frame>

***

## Doc map

| Doc                                                                          | Use when…                                               |
| ---------------------------------------------------------------------------- | ------------------------------------------------------- |
| [Workspaces & channels overview](/channels/workspaces-and-channels-overview) | Org vs workspace vs channel, navigation, permissions    |
| [WhatsApp](/channels/whatsapp)                                               | Embedded signup, use cases, 24h window, troubleshooting |
| [Messenger & Instagram](/channels/messenger-and-instagram)                   | Page connect, Instagram Business Login                  |
| [Channels FAQ](/channels/channels-faq)                                       | Short Q\&A for Co-Admin                                 |

***

## Product snapshot

| Topic                  | Behavior                                                                                                |
| ---------------------- | ------------------------------------------------------------------------------------------------------- |
| **Self-serve connect** | WhatsApp, Messenger, Instagram only                                                                     |
| **Catalog**            | `/settings/workspace/channels/catalog` — **Add Channel** from list                                      |
| **Manage**             | Channel card → setup with `?channelId=`                                                                 |
| **Status on list**     | **Not shown** on channel cards — open **Manage** to see `pending` / `active` / `disconnected` / `error` |
| **Disconnect**         | **No dashboard button** — backend API exists; customers **reconnect** via **Manage** or contact support |
| **Multiple numbers**   | **Multiple WhatsApp** (and Messenger/IG) channels per workspace supported                               |
| **Workspace scope**    | Channels do **not** copy when you create a new workspace                                                |
| **Billing**            | Channels included on paid plans; contacts/seats at **organization** level                               |

***

## Routes

| URL                                            | Purpose                                                 |
| ---------------------------------------------- | ------------------------------------------------------- |
| `/settings/workspace/channels`                 | Connected channels grid                                 |
| `/settings/workspace/channels/catalog`         | Pick channel type to connect                            |
| `/settings/workspace/channels/whatsapp/setup`  | WhatsApp wizard (`?mode=messaging\|ads`, `?channelId=`) |
| `/settings/workspace/channels/messenger/setup` | Messenger wizard                                        |
| `/settings/workspace/channels/instagram/setup` | Instagram wizard                                        |

***

## Related

* [First channel & inbox](/getting-started/first-channel-and-inbox)
* [Billing](/billing/billing-overview) — Advanced for multiple workspaces
* [Analytics](/analytics/analytics-overview) — per-channel performance