> ## Documentation Index > Fetch the complete documentation index at: https://docs.vendschat.com/llms.txt > Use this file to discover all available pages before exploring further. # Pricing & plan reference > Authoritative reference for Vendschat plan tiers, published prices, contact limits, seat economics, and feature comparison. Use this when customers ask… Authoritative reference for Vendschat plan tiers, published prices, contact limits, seat economics, and feature comparison. Use this when customers ask *“How much is Growth 500?”* or *“What’s the difference between Growth and Advanced?”* **Live checkout prices** come from **Stripe** via the plan catalog (`GET /settings/plan/catalog`). **Plan card totals** on the Plans page use in-app `PLAN_DISPLAY_PRICES` plus selected seats — they should match Stripe but **checkout total wins** if they differ. **Currency:** USD. **Tax:** Excluded unless stated at checkout. *** ## Plan tier naming (internal ↔ customer-facing) Customers see marketing names; the system stores granular tier keys. | Customer sees | Internal tier key | Contact limit | | -------------------- | -------------------- | ----------------------------- | | Starter | `starter_40` | Unlimited (`null` in catalog) | | Growth 200 | `growth_200` | 200 | | Growth 350 | `growth_350` | 350 | | Growth 500 | `growth_500` | 500 | | Growth 1000 | `growth_1000` | 1,000 | | Growth 1500 | `growth_1500` | 1,500 | | Growth 1500+ | `growth_1500_plus` | Contact Sales | | Advanced 200 | `advanced_200` | 200 | | Advanced 350 | `advanced_350` | 350 | | Advanced 500 | `advanced_500` | 500 | | Advanced 1000 | `advanced_1000` | 1,000 | | Advanced 1500 | `advanced_1500` | 1,500 | | Advanced 1500+ | `advanced_1500_plus` | Contact Sales | | Free (pre-subscribe) | `free` | 100 (default until paid plan) | Display names in dashboard: **Settings → Billing & Usage** uses labels like “Growth 500”, “Advanced 200”. *** ## Base plan prices (monthly) Prices below are **base plan only** — before extra seats and before contact overage. ### Starter | Billing | Price | | ---------------- | --------------------------------- | | Monthly | **\$40/mo** | | Annual (20% off) | \*\*$384/yr** (~$32/mo effective) | | Contacts | **Unlimited** | | Extra seats | **\$10/seat/mo** after 10 free | ### Growth — by contact tier | Contacts/mo | Monthly base | Annual (20% off) | | ----------- | ------------- | ---------------- | | 200 | \$20 | \$192/yr | | 350 | \$30 | \$288/yr | | 500 | \$40 | \$384/yr | | 1,000 | \$60 | \$576/yr | | 1,500 | \$80 | \$768/yr | | 1,500+ | Contact Sales | Custom | Extra seats on all Growth tiers: **\$20/seat/mo** after 10 free. ### Advanced — by contact tier | Contacts/mo | Monthly base | Annual (20% off) | | ----------- | ------------- | ---------------- | | 200 | \$30 | \$288/yr | | 350 | \$40 | \$384/yr | | 500 | \$50 | \$480/yr | | 1,000 | \$70 | \$672/yr | | 1,500 | \$90 | \$864/yr | | 1,500+ | Contact Sales | Custom | Extra seats on all Advanced tiers: **\$20/seat/mo** after 10 free. **Advanced premium over Growth** at same contact tier pays for API, multi-workspace, managed n8n, and enterprise support — not for more contacts. *** ## Seat pricing summary | Plan family | Seats included free | Price per additional seat | | ----------- | ------------------- | ------------------------- | | Starter | 10 | \$10/mo | | Growth | 10 | \$20/mo | | Advanced | 10 | \$20/mo | * UI allows selecting **10 up to 110** total seats on Plans page (10 free + up to 100 paid). * At checkout, extra seats are added as a Stripe line item. * **Seat upgrades** bill immediately with proration. * **Seat downgrades** reduce active seats now; billed quantity may drop at **period end**. ### Seat total formula ``` monthly_total = base_plan_price + max(0, total_seats - 10) × seat_unit_price ``` **Example:** Advanced 1000, 25 seats, monthly → $70 + (15 × $20) = **\$370/mo**. *** ## Contact overage | Item | Value | | ------------ | ------------------------------------------------------------------------------------------------------- | | Applies to | **Growth** and **Advanced** only | | Starter | **No overage** — unlimited contacts | | Unit price | **\$0.125 per contact** beyond included bucket | | Billing | Automatic via Stripe metered usage on subscription | | When counted | First time you message a unique contact in the billing cycle who pushes you **over** the included limit | **Example:** Growth 200 plan (200 included), 250 unique contacts messaged in cycle → 50 overage × $0.125 = **$6.25\*\* overage charge (plus base plan). *** ## Annual billing discount | Rule | Detail | | ----------------- | ------------------------------------------------------- | | Discount | **20%** off compared to paying monthly × 12 | | UI copy | “Annual (Save up to 20%)” | | Effective monthly | Shown as “≈ \$X/mo avg · billed yearly” on pricing page | | Formula | `annual_price = round(monthly_base × 12 × 0.8)` | *** ## Complete feature comparison matrix ### Core features | Feature | Starter | Growth | Advanced | | ---------------------- | :-----------: | :----------------: | :----------------: | | Monthly contacts | **Unlimited** | 200 – 1,500 (tier) | 200 – 1,500 (tier) | | Chat application suite | ✅ | ✅ | ✅ | | Team collaboration | ✅ | ✅ | ✅ | | Team internal chat | ❌ | ✅ | ✅ | | Broadcasts | ❌ | ✅ | ✅ | | Label management | Basic | Advanced | Advanced | | Message history | ✅ | ✅ | ✅ | | Reports & analytics | ✅ | ✅ | ✅ | | Mobile app | ✅ | ✅ | ✅ | ### Messaging channels (all plans) | Channel | Starter | Growth | Advanced | | ------------------ | :-----: | :----: | :------: | | WhatsApp Business | ✅ | ✅ | ✅ | | Facebook Messenger | ✅ | ✅ | ✅ | | Instagram Direct | ✅ | ✅ | ✅ | ### AI & automation | Feature | Starter | Growth | Advanced | | ---------------------------- | :-----: | :----: | :------: | | AI Reply Generator | ✅ | ✅ | ✅ | | Chat summarization | ✅ | ✅ | ✅ | | AI prompts (composer assist) | ✅ | ✅ | ✅ | | Custom AI Agents | ❌ | ✅ | ✅ | | Managed n8n instance | ❌ | ❌ | ✅ | **Managed n8n specs (Advanced):** 4 vCPU · 8 GB RAM · 75 GB NVMe · Auto backup · Upgradable on demand from dashboard. ### Integrations & API | Feature | Starter | Growth | Advanced | | ---------------------------- | :-----: | :----: | :------: | | n8n, Make & Zapier | ❌ | ✅ | ✅ | | Incoming & outgoing webhooks | ❌ | ✅ | ✅ | | Developer API access | ❌ | ❌ | ✅ | | Multiple workspaces | ❌ | ❌ | ✅ | | HubSpot integration | ✅\* | ✅\* | ✅\* | \*Integration availability follows product rollout; connect under **Integrations** in dashboard. ### Support | Feature | Starter | Growth | Advanced | | ------------------------- | :-----: | :----: | :------: | | Community support | ✅ | ✅ | ✅ | | Priority support | ❌ | ✅ | ✅ | | Dedicated account manager | ❌ | ❌ | ✅ | | SLA guarantee | ❌ | ❌ | ✅ | *** ## Starter plan — included feature list (in-app) As shown on the Plans page: * Advanced Chat Application Suite * AI Prompts, AI Reply generate, AI Chat Summary * Advanced Label Management * Team Collaboration * Reports Tagline: *“Perfect for getting started”* — **Unlimited contacts · 10 seats included (free)**. *** ## Growth plan — included feature list (in-app) * All Starter features included * Custom AI Agent Development * Team Internal Chat * n8n, Make & Zapier Integration * Broadcasts * Incoming & Outgoing Webhooks Tagline: *“Best for growing teams”* — contact tier sets included monthly contacts. *** ## Advanced plan — included feature list (in-app) * All Growth features included * Developer API * Multiple Workspaces * Managed n8n instance (specs above) Tagline: *“Best for scale and API access”*. *** ## Deprecated: Advanced add-on Older flows referenced an “Advanced add-on” on top of Growth. This is **deprecated**. Customers should select a native **Advanced** base plan (`advanced_200`, `advanced_350`, etc.) instead. *** ## Free trial (Growth) | Attribute | Value | | ---------------- | -------------------------------------------- | | Duration | **14 days** | | Credit card | Not required at signup | | Plan after trial | Must actively subscribe — no auto-conversion | | Marketing entry | Pricing page / “Start Growing” CTAs | *** ## Stripe Billing Portal capabilities Owners open from **Billing & Usage → Open Stripe Portal**: * Update **payment method** * View **invoice history** and download PDFs * **Manage subscription** (cancel, update payment) *** ## Third-party fees reminder | Fee type | Billed by | | --------------------------------- | ------------------------------------------------------ | | Vendschat subscription | Stripe (Vendschat) | | WhatsApp / Meta conversation fees | Meta or your BSP — **not** included in plan base price | | SMS (if enabled in future) | Carrier / provider | *** ## Price change & grandfathering Per Terms of Service: * Material plan price or feature changes come with **reasonable prior notice** * Fee increases effective next billing period after **30 days’ written notice** * Continued use after effective date = acceptance *** ## Quick lookup: “Which plan do I need for X?” | Customer need | Minimum plan | | -------------------------------------- | -------------------------- | | Unlimited contacts, basic inbox | Starter | | WhatsApp broadcast campaign | Growth | | Webhook to Zapier/Make | Growth | | Custom AI Agent for customers | Growth | | REST API integration | Advanced | | Separate workspace per client (agency) | Advanced | | Hosted n8n without self-hosting | Advanced | | >1,500 contacts/mo | Contact Sales | | SSO / data residency (enterprise) | Contact Sales / enterprise | *** ## Related * [Billing overview](/billing/billing-overview) * [Plans, billing & usage](/billing/plans-and-usage) — concepts, UI paths, workflows * [Billing FAQ](/billing/billing-faq) — customer question patterns