> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vendschat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing overview

> Subscriptions, contact usage, seats, and Stripe billing for your organization (not per workspace).

Subscriptions, contact usage, seats, and Stripe billing for your **organization** (not per workspace).

**Who this is for:** Organization owners, admins monitoring usage, and Co-Admin answering plan questions.

**Primary path:** **Settings → Organization → Billing & Usages** → `/settings/organization/billing&usages`

(Page title reads **Billing & Usage**; sidebar label is **Billing & Usages**.)

<Frame caption="Billing & Usage">
  <img src="https://mintcdn.com/vendocker-llc/8CzbwqbLov2i2QJ1/images/billing.png?fit=max&auto=format&n=8CzbwqbLov2i2QJ1&q=85&s=bdaf86b1351111b366d10d12b7c01414" alt="Vendschat Billing and Usage page showing a Growth 200 plan at US$20 per month, next billing date, and Open Stripe Portal." width="2038" height="1238" data-path="images/billing.png" />
</Frame>

***

## Doc map

| Doc                                                          | Use when…                                               |
| ------------------------------------------------------------ | ------------------------------------------------------- |
| [Plans, billing & usage](/billing/plans-and-usage)           | Concepts, UI walkthrough, upgrades, overage, monitoring |
| [Pricing & plan reference](/billing/pricing-plans-reference) | Tier names, price table, feature matrix                 |
| [Billing FAQ](/billing/billing-faq)                          | Short Q\&A for Co-Admin                                 |

***

## Product snapshot

| Topic             | Behavior                                                                                                        |
| ----------------- | --------------------------------------------------------------------------------------------------------------- |
| **Billing scope** | **Organization** — contacts and seats shared across all workspaces                                              |
| **Payment**       | **Stripe** Checkout (subscribe) + **Stripe Billing Portal** (invoices, card, cancel)                            |
| **Who can pay**   | **Organization owner** only (`user.role === "owner"`)                                                           |
| **Plans**         | **Starter** (unlimited contacts), **Growth** / **Advanced** (200–1500 contact tiers), **1500+** → Contact Sales |
| **Pre-subscribe** | Internal **`free`** tier — **100 contacts** until a paid plan                                                   |
| **Usage meter**   | Unique contacts messaged per billing cycle (Growth/Advanced); **\$0.125** overage per extra contact             |
| **Seats**         | **10 free**; Starter extras **$10/seat**; Growth/Advanced extras **$20/seat**                                   |

***

## Routes

| URL                                           | Purpose                              |
| --------------------------------------------- | ------------------------------------ |
| `/settings/organization/billing&usages`       | Current plan, usage, Stripe portal   |
| `/settings/organization/billing&usages/plans` | Plan cards, contact slider, checkout |

***

## What the dashboard can and cannot do

| Action                            | In UI today                                                                                                            |
| --------------------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| View plan, usage, seats, overage  | ✅ Billing & Usage                                                                                                      |
| Upgrade / subscribe               | ✅ Plans page → Stripe Checkout (owner)                                                                                 |
| Open Stripe portal                | ✅ Billing & Usage (owner)                                                                                              |
| Downgrade plan tier               | ❌ No button — **Stripe portal**, **support**, or backend `downgrade-request` API                                       |
| Change seat count after subscribe | **Plans** checkout (new subs) or **Stripe portal** — `seats/change` API exists but is not wired to the billing page UI |

***

## Related

* [Analytics](/analytics/analytics-overview) — usage metrics separate from billing contacts
* [Integrations](/integrations/integrations-and-automation-overview) — Growth+ webhooks and automation
* [Broadcasts](/broadcasts/campaigns) — Growth+; counts toward contacts