> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vendschat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer AI Agents

> > This doc has moved. Use the expanded AI Agents library below.

> **This doc has moved.** Use the expanded AI Agents library below.

***

## Start here

**[AI Agents — overview](/ai-agents/ai-agents-overview)** — navigation, three kinds of AI, plans, lifecycle, how bots work in Chat.

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## Full library

| Doc                                                                     | Topics                                                          |
| ----------------------------------------------------------------------- | --------------------------------------------------------------- |
| [Creating & training agents](/ai-agents/creating-and-training-agents)   | Templates, form sections, instructions, actions, response delay |
| [Assigning agents in Chat](/ai-agents/assigning-agents-in-chat)         | Recipient panel, takeover, default agent, handoff patterns      |
| [Knowledge sources & testing](/ai-agents/knowledge-sources-and-testing) | Files, websites, crawl settings, Test AI Agent panel            |
| [AI Agents FAQ](/ai-agents/ai-agents-faq)                               | Common customer questions                                       |

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## Quick example

**PetPals Veterinary** uses a **Support** template agent after hours with clinic FAQ knowledge and **Paused** during the day when staff use **Chat** manually.

Ask **Co-Admin**: *“How do I assign an AI Agent in the inbox?”* or *“How many AI agents do we have?”*